SpinsUp Terms and Conditions

Welcome to Spins Up, where these Terms and Conditions govern your use of our website, games, and services. By registering an account with SpinsUp Online Casino, you confirm that you have read, understood, and agreed to be bound by the terms set out below. If you do not agree with any part of these terms, we ask that you refrain from using our platform. We operate under Novatrix SRL, registered in Costa Rica, and we are licensed by the Tobique Gaming Commission under licence no. 0000002.

Eligibility and Account Registration

To create an account at Spins Up, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require all players to provide accurate, complete, and current information during the spinsup register process. You agree that you will not create more than one account, and we reserve the right to suspend or close duplicate accounts without prior notice. Our team at SpinsUp verifies identity documents before processing withdrawals, and you agree to cooperate with any verification requests we make.

We do not accept players from a number of restricted jurisdictions, including but not limited to the United States, United Kingdom, Canada (Ontario and New Brunswick), Germany, France, and several other territories listed in our full restricted countries policy. If you attempt to access SpinsUp from a restricted location, we reserve the right to void your account and withhold any winnings.

Spins Up Login and Account Security

You are solely responsible for maintaining the confidentiality of your spinsup login credentials. We strongly recommend using a unique password and never sharing your account details with third parties. If you suspect unauthorized access, you must notify us immediately via our customer support channels. We at SpinsUp are not liable for losses resulting from compromised login information that was not reported to us promptly.

Deposits, Withdrawals, and Payment Terms

Our platform supports a wide range of currencies, including EUR, USD, AUD, CAD, NOK, NZD, ZAR, and several cryptocurrencies such as Bitcoin, Ethereum, and Litecoin. The minimum spinsup deposit is €20 (or the equivalent in your local currency), and the minimum spinsup withdrawal is set at the same threshold. We process e-wallet and crypto cashouts instantly, while card payments may take one to three business days and bank transfers up to seven days.

Withdrawal limits apply at Spins Up: €2,000 per day, €5,000 per week, and €20,000 per month, with equivalent limits in other supported currencies. Progressive jackpot wins are paid in full, regardless of these standard limits. We may require additional verification before processing your first spinsup withdrawal, and pending times may extend up to 72 hours depending on the method used.

Bonuses and Promotions

Our Welcome Package offers up to €/$5,000 plus 300 Free Spins spread across your first four deposits. Each spinsup bonus comes with specific wagering requirements, typically 40x the bonus and free spins amount, along with a maximum bet limit of €5 (or local currency equivalent) while wagering is in progress. You agree that any attempt to circumvent these conditions may result in forfeiture of your spinsup bonus code rewards and associated winnings.

We at SpinsUp also run regular promotions, including the Tuesday Reload, Thursday Boost, Friday Fortune, and Sunday Funday offers, each requiring a unique spinsup promo code and carrying its own minimum deposit and wagering terms. Bonuses are not available to players from Israel, Spain, Sweden, the UK, or the USA. Our Loyalty Program rewards consistent play with Comp Points that unlock cashback and cash prizes across ten levels, subject to 10x wagering and a maximum win of 10x the bonus amount.

Game Rules and Fair Play

SpinsUp Online Casino features over 10,000 games from more than 190 providers, including Pragmatic Play, Evolution, Play'n GO, and NetEnt. We ensure that our slots, live dealer tables, and table games operate using certified random number generators and fair gaming protocols. You agree not to use bots, automated scripts, or any software designed to manipulate game outcomes while playing spinsup slots or any other game on our platform.

Our live casino games, including blackjack, roulette, baccarat, poker, and game shows, are streamed in real time from licensed studios. When you access spinsup live casino tables, you acknowledge that results are final and determined by the live dealer or game mechanics, not by our platform.

Responsible Gaming and Account Restrictions

We are committed to promoting responsible gambling among our players. You may request self-exclusion, deposit limits, or a cooling-off period at any time by contacting our support team. We reserve the right to close or restrict accounts where we suspect problem gambling behavior, underage access, or fraudulent activity. Our VIP Club, available by invitation, includes a dedicated account manager who can also assist with responsible gaming tools.

Account Suspension and Termination

We reserve the right to suspend, restrict, or permanently close any account at Spins Up if we believe you have violated these Terms and Conditions, provided false information, engaged in fraudulent activity, or attempted to exploit bonus terms. In such cases, we may withhold winnings and void any pending withdrawals. You may also close your own account at any time by contacting our customer support team via email or LiveChat.

Intellectual Property

All content on our website, including graphics, logos, game titles, and software, is the property of SpinsUp or our licensed partners. You may not copy, reproduce, distribute, or modify any part of our platform without our prior written consent. Unauthorized use of our intellectual property may result in legal action.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to SpinsUp at all times. We are not liable for any indirect, incidental, or consequential damages arising from your use of our platform, including losses related to technical failures, internet connectivity issues, or third-party payment processing delays. Nothing in these terms limits liability that cannot be excluded under applicable law.

Customer Support and Dispute Resolution

If you have questions, complaints, or require assistance, our support team is available 24/7 via LiveChat, email, and WhatsApp for VIP members. You can reach us at support@spinsup.com, or vip@spinsup.com for VIP-related inquiries. We aim to resolve all disputes fairly and promptly, and if a resolution cannot be reached internally, you may escalate the matter to our licensing authority, the Tobique Gaming Commission.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised terms. By using SpinsUp Online Casino, you agree to these conditions in full and acknowledge your responsibility to stay informed of any updates.